Returns & cancellations
If you wish to return an item, it should be complete, unused and in resale-able condition. Items may be returned at customer’s own cost within 7 days and a refund for the items returned will be issued by the method most appropriate to the original method of payment. If the items are returned within 7 days, a full refund will be given.
In addition to the above rules as laid down by Trading Standards Distance Selling Regulations, we will accept returned items up to 28 days from purchase so long as they are as new and in unused condition. The cost of p&p will not be refunded. If you wish to return an item please contact us with your order number, name, product and reason for return.
RETURNING FAULTY ITEMS
In the unlikely event that an item is not as described or is faulty or damaged, we will request the item back and a full refund will be given on receipt. The customer is advised to obtain recorded delivery status or proof of posting.
If you change your mind after placing your order and wish to cancel, you may do so. You must email or call as soon as possible as a cancellation cannot be accepted after dispatch. Please bear in mind that we endeavour to dispatch parcels as soon as possible so if you delay in contacting us the item may already have been dispatched. Cancellations received before dispatch will incur no fee or handling charge. Please note, cancellations received after dispatch will be handled as per our returns policy WITHOUT EXCEPTION.