Ts & Cs

Terms & Conditions

Please read through the following Terms and Conditions of Sale carefully. They comprise the terms on which the purchaser (“you”) is permitted to purchase items from Eyrie Press (“us”, also referred to as “we” and “our”) on this website.

The sale and purchase of products via this website is governed by a contract between you and us, formed when you have placed an order, your order has been accepted by us, payment has been confirmed by PayPal, and you have been sent confirmation.

We sell books, digital books and related products for children and adults, branded under the name Eyrie Press or our imprint Bird’s Nest Books. In purchasing a product from this website you agree that all information and specifications relating to that product are approximate, and not definitive.

We endeavour to keep our pricing and stock levels correct on our website at all times, however we reserve the right to cancel a sale should we be unable to fulfil it or should the item be priced incorrectly. In the event of the second instance, we will offer the customer the option to pay any additional cost required if it is possible to contact them.

In the event of an item no longer being available (such as book being temporarily out of print), we will endeavour to send it out separately as an “item to follow” within a reasonable time. However, we will also offer the customer an alternative product or a full refund.

Placing an order does not constitute a binding contract with us to provide the goods. In the event of our being unable to fulfil the order, we reserve the right to cancel it completely.

Items must be paid for at time of purchase via Paypal. Goods shall not be dispatched until payment has been received. If instant payment by Paypal is not made, we cannot guarantee that items will still be in stock when payment is received. Title does not pass to the customer until the goods have been paid for and received.

Our online payment system (Paypal) only allows us to take full payment for all requested goods at time of purchase. If an item is out of stock or may be delayed, we will offer a refund or keep the item as a paid for “Item to follow” until it is available, so long as this will be within a reasonable time.

Where an organisation pays by Purchase Order, payment must be received within 7 days unless other terms are agreed.

In some cases, goods may differ slightly from the pictured product, usually due to slight changes of design or due to a reprint. We reserve the right to alter specifications without prior notice. Representations of colour are approximate due to the limitations of photographic images and calibrations of different output devices.

Eyrie Press is a small independent publisher and can only work within human time constraints. Orders will be sent out as soon as possible. We endeavour, but do not guarantee, to send items out within 48 hours. We use Royal Mail and a variety of couriers to fulfil our dispatch requirements. We reserve the right to use good quality recycled packaging if it is appropriate to do so.

For small orders we ship by Royal Mail. For larger orders we may use a courier. By placing an order you accept that Royal Mail’s normal 15 working day lost parcel rules apply. In the event of the item going missing in the post, we will be required to give it 15 working days to arrive; if it does not arrive in this time, we will refund or replace the order.

Eyrie Press CIC is bound by the distance selling rules laid down by Trading Standards. In this respect you are entitled to return goods, as long as they are in unused, resale-able condition, within seven days of receipt for a full refund if they do not suit your needs. This does not include the cost of return postage.

Downloadable Products (ebooks)

Kindle ebooks are supplied via our seller account on www.amazon.co.uk. Downloadable PDFs are supplied via our own website. It is the responsibility of the purchaser to obtain a copy of an appropriate software necessary for viewing the ebook or other downloadable product.
Please see www.amazon.co.uk for details of their Terms & Conditions.
Eyrie Press is not responsible for any third party information on their site or within their books.

 

Links to websites are given with a view to being helpful. Eyrie Press cannot be held responsible for the content on any third party websites.